How It Works – Your Seamless Journey Begins Here

Smart. Safe. Seamless.

At Safiri by Citrus, we transform school transportation into a smart, safe, and seamless experience. Our platform is engineered for simplicity and security, ensuring every step—from sign-up to arrival—is efficient and reassuring.

1

Getting Started: Quick and Confident Onboarding

Begin your journey with a seamless onboarding experience:

Account Creation

Getting started with Safiri by Citrus is quick and simple.

Manual Sign-up: Create your account in minutes
School-initiated Setup: Your school can send you an invite
Verification Process: Secure your account with robust, multi-layered verification

School Linking

Connect your account to your child's school with ease.

School Selection: Choose your child's school from our partnered institutions
Approval Process: Get verified by the school administration
Multiple Students: Manage transport for all your children from a single account

Transport Subscription

Choose the subscription plan that works best for your family.

Fee Structure: Transparent pricing based on your routes and needs
Payment Options: Flexible methods to suit your preference
Service Coverage: Comprehensive transport solutions for your child
Getting Started Process
2

Daily Transport Flow: Every Trip, Perfectly Orchestrated

Track and monitor your child's journey from start to finish:

Before Trip

Schedule View

Access your child's transportation schedule anytime through the app.

Absence Marking

Easily notify the school and driver if your child will be absent.

Driver Details

View complete information about your child's assigned driver including their credentials and photo.

During Trip

Live Tracking

Monitor your child's school bus in real-time on an interactive map.

ETA Updates

Receive automatic updates on estimated arrival times, accounting for traffic and route conditions.

Emergency Alerts

Get instant notifications in case of delays, route changes, or other important updates.

After Trip

Trip Completion

Receive confirmation when your child has safely arrived at their destination.

Feedback System

Share your experience and provide valuable feedback to help improve the service.

Trip History

Access detailed logs of past trips for complete transparency and record-keeping.

Mobile App Screen

Interactive Demo

See how trip tracking works in real-time

3

Safety Features: Because Your Child's Security is Paramount

Our multi-layered safety systems provide peace of mind for every journey:

Student Verification

  • QR Scanning

    Unique QR codes for each student ensure authorized boarding

  • PIN Verification

    Secondary PIN system adds an extra layer of security

  • Boarding Notifications

    Receive instant alerts when your child boards or exits the vehicle

Guardian Authorization

  • Adding Guardians

    Register trusted guardians who can pick up your child

  • Authorization Process

    Multi-factor verification ensures only authorized handovers

  • Unauthorized Alerts

    Immediate notifications if unauthorized pickup attempts occur

Incident Reporting & Safety Protocols

  • Report Incidents

    Easily report any concerns or incidents through the app

  • Emergency Procedures

    Clear protocols for handling emergency situations

  • Safety Monitoring

    Continuous monitoring of routes and driving behavior

Comprehensive Safety System

Our platform integrates multiple safety features to ensure your child's well-being throughout their journey. From sophisticated verification systems to real-time monitoring and incident reporting, we've created a secure environment that gives parents complete peace of mind.

  • Multiple verification methods prevent unauthorized access
  • Real-time notifications keep you informed at every step
  • Guardian management system ensures secure handovers
  • Comprehensive incident reporting resolves issues quickly
Safety Features
4

Payment Process: Transparent and Flexible Transactions

Manage your transportation payments with ease and clarity:

Payment Methods

In-App Payments

Securely pay for your subscription directly through the Safiri app

External Payments

Alternative payment options including bank transfers and mobile money

Service Fees

Transparent fee structure with no hidden costs

Billing Cycles

Monthly Option

Flexible monthly payments for shorter commitments

Full-Term Option

Discounted rates for full school term payments

Payment Reminders

Timely notifications before payment due dates

Invoicing & Transaction History

Digital Invoices

Receive detailed invoices for all your transactions

Transaction Records

Access complete history of your payment transactions

Report Generation

Export payment records for your personal accounting

Payment Process Dashboard

The Safiri by Citrus payment dashboard provides complete transparency into your transactions

5

Communication Flow: Stay Connected Every Step of the Way

Our comprehensive communication system keeps all stakeholders connected:

School Communication

Payment Inquiries

Directly address billing questions with school administrators

Schedule Changes

Stay informed about school calendar updates affecting transportation

Issue Resolution

Work with school administrators to address any concerns

Driver Communication

Pickup Updates

Receive real-time notifications about pickup timing and changes

Drop-off Coordination

Coordinate special drop-off arrangements when needed

Real-time Alerts

Get instant alerts about delays or route changes

Group Messaging

Route Groups

Join conversation groups with other parents on your route

Community Updates

Share and receive important information within your community

Support Access

Help Tickets

Create and track support requests through the app

Direct Support

Access phone support during operational hours

Knowledge Base

Find answers to common questions in our help center

Communication Screen 1 Communication Screen 2 Communication Screen 3

Seamless Communication System

Our integrated communication platform ensures you're always connected to schools, drivers, and other parents. With multiple channels designed for specific needs, you'll always have the right information at the right time, making your child's transportation experience smooth and worry-free.

6

User Testimonials: Hear from Our Satisfied Community

Don't take our word for it – here's what our users have to say:

Safiri by Citrus has completely transformed our daily routine. The real-time tracking and instant alerts provide unmatched peace of mind. I highly recommend their service to every parent.

Esther Nyambura

Esther Nyambura

Parent

I love knowing exactly when the bus is coming. It makes my mornings stress-free and gives me a great start to the day!

James Kiptoo

James Kiptoo

Student

The platform's communication tools have revolutionized how we manage school transport. It's efficient, reliable, and truly a game changer for our operations.

Michael Wamalwa

Michael Wamalwa

School Administrator

From easy sign-up to smooth daily rides, Safiri by Citrus ensures that every journey is safe and seamless. Their customer support is exceptional!

Lucy Nduta

Lucy Nduta

Parent

Begin Your Journey with Safiri by Citrus Today

Experience a service designed to keep you informed, connected, and confident—every single day. Smart. Safe. Seamless.