Getting Started
Account Creation Guide
Begin your journey by creating your Safiri by Citrus account in just a few simple steps.
Read MoreOnboarding Process
Our streamlined onboarding process guides you from registration to full integration.
Read MoreSchool Linking Tutorial
Linking your account to your child's school is simple and secure with our interactive tutorial.
Read MoreWeb App Setup
Access Safiri by Citrus seamlessly from any modern web browser with our responsive web app.
Read MoreAccount Management
Profile Management
Maintain up-to-date personal information and adjust your notification settings with ease.
Read MoreStudent Profile Management
Add and update multiple student profiles within your account with our detailed instructions.
Read MoreMultiple Student Handling
For families with more than one student, our system offers a streamlined method to switch between profiles.
Read MoreAccount Settings
Customize your account by accessing a wide range of settings from security preferences to communication options.
Read MorePayment & Billing
Payment Methods
We offer a variety of secure payment options including credit/debit cards, mobile money, and online banking.
Read MoreUnderstanding Invoices
Our invoicing system is designed for complete transparency with detailed sample invoices and a glossary of billing terms.
Read MorePayment Troubleshooting
Encountering a payment issue? Our troubleshooting guide offers clear, step-by-step solutions for common problems.
Read MoreSMS Billing Explained
Our SMS billing service provides instant notifications for every transaction to keep you informed.
Read MoreTransaction History
Keep track of your spending with our detailed transaction history view, search, and filter options.
Read MoreTransport Services
Tracking Your Child's Bus
Experience real-time monitoring with our advanced GPS tracking system. Our interactive guide explains how to use the live tracking feature.
Read MoreAbsence Marking Guide
Mark your child as absent effortlessly with our intuitive process using detailed steps and screenshots.
Read MoreTransport Schedules
Stay informed with accurate transport schedules, including departure times and estimated arrival times.
Read MoreUnderstanding ETA Updates
Our system provides precise Estimated Time of Arrival (ETA) updates to help you plan better.
Read MoreEmergency Alerts Guide
Safety is our top priority. Learn how our emergency alert system works and what each alert means.
Read MoreCommunication Tools
Messaging School Admin
Easily reach out to your child's school administrators using our secure messaging system.
Read MoreCommunicating with Drivers
Stay connected with bus drivers for real-time updates on pick-up and drop-off times.
Read MoreGroup Chat Features
Participate in group chats to stay updated with other parents and school representatives.
Read MoreOffline SMS Functionality
Even when internet access is limited, our offline SMS feature keeps you informed.
Read MoreMessage Organization
Keep your communication streamlined with our built-in message organization tools.
Read MoreSafety & Security
QR/PIN Verification Guide
Our secure boarding system uses QR codes and PIN verification to ensure that only authorized individuals can pick up your child.
Read MoreAdding Authorized Guardians
Enhance your child's safety by adding trusted individuals as authorized guardians.
Read MoreIncident Reporting Process
In the unlikely event of an incident, our reporting process ensures immediate action.
Read MoreChild Safety Best Practices
Discover expert tips and recommendations to maximize your child's safety during school transportation.
Read MoreUnderstanding Security Alerts
Our platform sends various security alerts to keep you informed. Learn what each alert means.
Read MoreTroubleshooting
App Troubleshooting
Facing issues with the web app? Our troubleshooting section provides clear, step-by-step solutions.
Read MoreLogin Issues
If you're having trouble logging in, our detailed guide covers everything from password resets to account recovery.
Read MoreTracking Problems
When the live tracking feature isn't working as expected, refer to our troubleshooting guide.
Read MorePayment Failures
Encounter payment failures? Our guide offers practical solutions to resolve common payment issues.
Read MoreCommon Error Messages
A list of frequently encountered error messages and their explanations is available here.
Read MoreVideo Tutorials
Account Setup Videos
Watch our comprehensive video tutorials that guide you through the entire account setup process.
Payment Process Demos
View our in-depth demos that explain the payment process from start to finish.
Live Tracking Tutorials
Our live tracking tutorials show you exactly how to monitor your child's bus in real time.
Safety Feature Walkthroughs
Watch detailed walkthroughs of our safety features, including QR/PIN verification and emergency alert systems.
Communication Tools Guides
Discover how to make the most of our messaging and group chat features through our video guides.