/* 
* Support & Help Styles
* Safiri by Citrus
*/

/* Import Base Styles & Variables from dashboard.css */
:root {
    /* Brand Colors */
    --primary-color: #1A73E8;
    --secondary-color: #FFC107;
    --accent-color: #4CAF50;
    --neutral-color: #F5F5F5;
    
    /* Text Colors */
    --text-dark: #333333;
    --text-medium: #666666;
    --text-light: #999999;
    --text-white: #FFFFFF;
    
    /* Status Colors */
    --success-color: #4CAF50;
    --warning-color: #FFC107;
    --danger-color: #F44336;
    --info-color: #2196F3;
    --pending-color: #FF9800;
    
    /* Shadows */
    --card-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);
    --popup-shadow: 0 5px 15px rgba(0, 0, 0, 0.2);
    
    /* Border Radius */
    --border-radius-sm: 4px;
    --border-radius-md: 8px;
    --border-radius-lg: 12px;
    
    /* Font Sizes */
    --font-xs: 0.75rem;
    --font-sm: 0.875rem;
    --font-md: 1rem;
    --font-lg: 1.125rem;
    --font-xl: 1.25rem;
    --font-2xl: 1.5rem;
    --font-3xl: 1.875rem;
    --font-4xl: 2.25rem;
    
    /* Spacing */
    --spacing-xs: 0.25rem;
    --spacing-sm: 0.5rem;
    --spacing-md: 1rem;
    --spacing-lg: 1.5rem;
    --spacing-xl: 2rem;
    --spacing-2xl: 3rem;
}

/* Reset & Global Styles */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: 'Inter', sans-serif;
    color: var(--text-dark);
    background-color: var(--neutral-color);
    line-height: 1.5;
    min-height: 100vh;
    position: relative;
    padding-bottom: 60px; /* Space for footer */
}

h1, h2, h3, h4, h5, h6 {
    font-family: 'Montserrat', sans-serif;
    font-weight: 600;
    margin-bottom: var(--spacing-md);
}

a {
    text-decoration: none;
    color: var(--primary-color);
    transition: color 0.3s ease;
}

a:hover {
    color: #0056b3;
}

ul {
    list-style: none;
}

/* Buttons */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: var(--spacing-sm) var(--spacing-md);
    border-radius: var(--border-radius-md);
    font-weight: 500;
    font-size: var(--font-sm);
    cursor: pointer;
    transition: all 0.3s ease;
    border: none;
}

.btn-sm {
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: var(--font-xs);
}

.btn-primary {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.btn-primary:hover {
    background-color: #1565C0;
    color: var(--text-white);
}

.btn-secondary {
    background-color: var(--secondary-color);
    color: var(--text-dark);
}

.btn-secondary:hover {
    background-color: #FFA000;
}

.btn-outline {
    background-color: transparent;
    border: 1px solid var(--primary-color);
    color: var(--primary-color);
}

.btn-outline:hover {
    background-color: var(--primary-color);
    color: var(--text-white);
}

/* Layout Structure */
.container {
    display: flex;
    max-width: 1400px;
    margin: 0 auto;
    padding-top: 70px; /* Space for fixed header */
}

/* Header Styles */
.header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--spacing-md) var(--spacing-xl);
    background-color: var(--text-white);
    box-shadow: 0 2px 5px rgba(0, 0, 0, 0.1);
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    z-index: 1000;
    height: 70px;
}

.logo-container {
    display: flex;
    align-items: center;
}

.logo {
    height: 40px;
    width: auto;
}

.header-right {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

/* Notification Icon */
.notification-icon {
    position: relative;
    cursor: pointer;
    font-size: var(--font-xl);
    color: var(--text-medium);
    padding: var(--spacing-xs);
}

.notification-badge {
    position: absolute;
    top: -5px;
    right: -5px;
    background-color: var(--danger-color);
    color: var(--text-white);
    font-size: var(--font-xs);
    width: 18px;
    height: 18px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

/* User Profile */
.user-profile {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    cursor: pointer;
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: var(--border-radius-md);
    transition: background-color 0.3s ease;
}

.user-profile:hover {
    background-color: var(--neutral-color);
}

.profile-image {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    object-fit: cover;
}

.profile-name {
    font-weight: 500;
    color: var(--text-dark);
}

/* Popups */
.profile-popup, .notifications-popup {
    position: absolute;
    right: 20px;
    top: 75px;
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--popup-shadow);
    width: 300px;
    z-index: 1001;
    opacity: 0;
    visibility: hidden;
    transform: translateY(-10px);
    transition: opacity 0.3s ease, transform 0.3s ease, visibility 0.3s;
}

.profile-popup.show, .notifications-popup.show {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

.profile-popup-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--neutral-color);
}

.popup-profile-image {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    object-fit: cover;
}

.profile-popup-header h3 {
    margin-bottom: var(--spacing-xs);
    font-size: var(--font-md);
}

.profile-popup-header p {
    color: var(--text-medium);
    font-size: var(--font-sm);
}

.profile-popup-menu li {
    border-bottom: 1px solid var(--neutral-color);
}

.profile-popup-menu li:last-child {
    border-bottom: none;
}

.profile-popup-menu a {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    color: var(--text-dark);
    transition: background-color 0.3s ease;
}

.profile-popup-menu a:hover {
    background-color: var(--neutral-color);
}

.profile-popup-menu i {
    color: var(--text-medium);
    width: 20px;
    text-align: center;
}

/* Notifications Popup */
.notifications-popup {
    width: 350px;
}

.notifications-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--neutral-color);
}

.notifications-header h3 {
    margin-bottom: 0;
    font-size: var(--font-lg);
}

.view-all {
    font-size: var(--font-sm);
    color: var(--primary-color);
}

.notifications-list {
    max-height: 400px;
    overflow-y: auto;
}

.notification-item {
    display: flex;
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--neutral-color);
    transition: background-color 0.3s ease;
    cursor: pointer;
}

.notification-item:hover {
    background-color: var(--neutral-color);
}

.notification-item.unread {
    background-color: rgba(26, 115, 232, 0.05);
}

.notification-icon {
    margin-right: var(--spacing-md);
    background-color: var(--neutral-color);
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--primary-color);
}

.notification-content p {
    margin-bottom: var(--spacing-xs);
    font-size: var(--font-sm);
}

.notification-time {
    font-size: var(--font-xs);
    color: var(--text-light);
}

/* Sidebar Navigation */
.sidebar {
    width: 260px;
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-md);
    margin-right: var(--spacing-xl);
    height: calc(100vh - 90px);
    position: sticky;
    top: 80px;
    overflow-y: auto;
}

.sidebar-nav ul {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
}

.sidebar-nav li a {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    border-radius: var(--border-radius-md);
    color: var(--text-medium);
    transition: all 0.3s ease;
}

.sidebar-nav li.active a {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.sidebar-nav li:not(.active) a:hover {
    background-color: var(--neutral-color);
    color: var(--primary-color);
}

.sidebar-nav i {
    width: 20px;
    text-align: center;
}

/* Main Content */
.main-content {
    flex: 1;
    padding: var(--spacing-md);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xl);
}

/* Dashboard Header */
.dashboard-header {
    margin-bottom: var(--spacing-lg);
}

.dashboard-header h1 {
    font-size: var(--font-3xl);
    margin-bottom: var(--spacing-xs);
    color: var(--primary-color);
}

.date-time {
    color: var(--text-medium);
    font-size: var(--font-md);
}

/* Footer Styles */
.footer {
    background-color: var(--text-white);
    padding: var(--spacing-md) var(--spacing-xl);
    box-shadow: 0 -2px 5px rgba(0, 0, 0, 0.05);
    position: fixed;
    bottom: 0;
    left: 0;
    right: 0;
    z-index: 900;
}

.footer-content {
    max-width: 1400px;
    margin: 0 auto;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--spacing-md);
}

.social-links {
    display: flex;
    gap: var(--spacing-md);
}

.social-links a {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    background-color: var(--neutral-color);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--text-medium);
    transition: all 0.3s ease;
}

.social-links a:hover {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.corporate-link a {
    font-size: var(--font-sm);
    color: var(--text-medium);
}

.copyright {
    font-size: var(--font-xs);
    color: var(--text-light);
}

/* Support & Help Specific Styles */

/* Support Tabs */
.support-tabs {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-xs);
    margin-bottom: var(--spacing-lg);
    border-bottom: 1px solid var(--neutral-color);
    padding-bottom: var(--spacing-sm);
}

.tab-button {
    padding: var(--spacing-sm) var(--spacing-md);
    border: none;
    background: none;
    font-weight: 500;
    color: var(--text-medium);
    cursor: pointer;
    border-radius: var(--border-radius-md);
    transition: all 0.3s ease;
}

.page-button {
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: 1px solid var(--neutral-color);
    border-radius: var(--border-radius-sm);
    background: none;
    font-size: var(--font-sm);
    color: var(--text-medium);
    cursor: pointer;
    transition: all 0.3s ease;

}

.page-button:hover {
    border-color: var(--primary-color);
    color: var(--primary-color);
}

.page-button.active {
    background-color: var(--primary-color);
    color: var(--text-white);
    border-color: var(--primary-color);
}

.page-button.disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

/* Contact Information Styles */
.contact-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: var(--spacing-lg);
}

.contact-card {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-lg);
    transition: transform 0.3s ease, box-shadow 0.3s ease;
}

.contact-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 15px rgba(0, 0, 0, 0.1);
}

.contact-icon {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background-color: rgba(26, 115, 232, 0.1);
    color: var(--primary-color);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.8rem;
    margin-bottom: var(--spacing-md);
}

.contact-card h3 {
    font-size: var(--font-xl);
    margin-bottom: var(--spacing-md);
    color: var(--primary-color);
}

.contact-details {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.contact-details p {
    margin: 0;
    line-height: 1.6;
}

.contact-hours, .office-hours {
    padding-top: var(--spacing-sm);
    border-top: 1px solid var(--neutral-color);
    margin-top: var(--spacing-sm);
}

.social-contact-links {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.social-contact-link {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-xs) 0;
    transition: color 0.3s ease;
}

.social-contact-link:hover {
    color: var(--primary-color);
}

.social-contact-link i {
    width: 20px;
    text-align: center;
    font-size: var(--font-lg);
}

.office-location {
    margin-bottom: var(--spacing-md);
}

.office-location h4 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-xs);
    color: var(--primary-color);
}

.office-location p {
    margin: 0;
    line-height: 1.4;
}

/* Knowledge Base Styles */
.knowledge-base-container {
    display: grid;
    grid-template-columns: 300px 1fr;
    gap: var(--spacing-lg);
}

.kb-sidebar {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-lg);
}

.kb-search {
    display: flex;
    margin-bottom: var(--spacing-lg);
}

.kb-search-input {
    flex: 1;
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--neutral-color);
    border-right: none;
    border-radius: var(--border-radius-sm) 0 0 var(--border-radius-sm);
    font-family: 'Inter', sans-serif;
    font-size: var(--font-sm);
}

.kb-search-input:focus {
    outline: none;
    border-color: var(--primary-color);
}

.kb-search-button {
    padding: 0 var(--spacing-md);
    background-color: var(--primary-color);
    color: var(--text-white);
    border: none;
    border-radius: 0 var(--border-radius-sm) var(--border-radius-sm) 0;
    cursor: pointer;
    transition: background-color 0.3s ease;
}

.kb-search-button:hover {
    background-color: #1565C0;
}

.kb-categories h3 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-md);
}

.kb-category-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
}

.kb-category-list li {
    border-radius: var(--border-radius-sm);
    overflow: hidden;
}

.kb-category-list li a {
    display: block;
    padding: var(--spacing-sm) var(--spacing-md);
    color: var(--text-medium);
    transition: all 0.3s ease;
}

.kb-category-list li a:hover {
    background-color: rgba(26, 115, 232, 0.05);
    color: var(--primary-color);
}

.kb-category-list li.active a {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.kb-content {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-lg);
}

.kb-section {
    margin-bottom: var(--spacing-xl);
}

.kb-section h3 {
    font-size: var(--font-xl);
    margin-bottom: var(--spacing-lg);
    padding-bottom: var(--spacing-sm);
    border-bottom: 2px solid var(--neutral-color);
    color: var(--primary-color);
}

.kb-articles {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.kb-article {
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--neutral-color);
}

.kb-article:last-child {
    border-bottom: none;
}

.kb-article h4 {
    font-size: var(--font-lg);
    margin-bottom: var(--spacing-xs);
}

.kb-article h4 a {
    color: var(--text-dark);
    transition: color 0.3s ease;
}

.kb-article h4 a:hover {
    color: var(--primary-color);
}

.kb-article p {
    color: var(--text-medium);
    margin-bottom: var(--spacing-sm);
}

.article-meta {
    display: flex;
    justify-content: space-between;
    font-size: var(--font-xs);
    color: var(--text-light);
}

.article-rating {
    color: var(--warning-color);
}

.kb-pagination {
    display: flex;
    justify-content: center;
    gap: var(--spacing-xs);
    margin-top: var(--spacing-lg);
}

.kb-page-button {
    min-width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: 1px solid var(--neutral-color);
    border-radius: var(--border-radius-sm);
    background: none;
    font-size: var(--font-sm);
    color: var(--text-medium);
    cursor: pointer;
    transition: all 0.3s ease;
    padding: 0 var(--spacing-sm);
}

.kb-page-button:hover {
    border-color: var(--primary-color);
    color: var(--primary-color);
}

.kb-page-button.active {
    background-color: var(--primary-color);
    color: var(--text-white);
    border-color: var(--primary-color);
}

.update-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.update-item {
    display: flex;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    background-color: rgba(26, 115, 232, 0.03);
    border-radius: var(--border-radius-md);
}

.update-badge {
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: var(--font-xs);
    font-weight: 600;
    border-radius: var(--border-radius-sm);
    height: fit-content;
    text-align: center;
    min-width: 80px;
}

.update-badge.new {
    background-color: rgba(76, 175, 80, 0.1);
    color: var(--success-color);
}

.update-badge.improved {
    background-color: rgba(33, 150, 243, 0.1);
    color: var(--info-color);
}

.update-badge.fixed {
    background-color: rgba(244, 67, 54, 0.1);
    color: var(--danger-color);
}

.update-details {
    flex: 1;
}

.update-details h4 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-xs);
}

.update-details p {
    margin-bottom: var(--spacing-sm);
    font-size: var(--font-sm);
}

.update-date {
    font-size: var(--font-xs);
    color: var(--text-light);
}

.view-all-link {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    margin-top: var(--spacing-md);
    font-weight: 500;
}

.view-all-link:hover {
    text-decoration: underline;
}

.service-status {
    background-color: rgba(76, 175, 80, 0.05);
    border-radius: var(--border-radius-md);
    padding: var(--spacing-lg);
}

.status-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-lg);
}

.status-header h4 {
    font-size: var(--font-lg);
    margin-bottom: 0;
}

.status-indicator {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-weight: 500;
}

.status-indicator.operational {
    color: var(--success-color);
}

.service-components {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-lg);
}

.component-item {
    display: flex;
    justify-content: space-between;
    padding: var(--spacing-sm) 0;
    border-bottom: 1px solid rgba(0, 0, 0, 0.05);
}

.component-item:last-child {
    border-bottom: none;
}

.component-name {
    font-weight: 500;
}

.component-status {
    font-weight: 500;
}

.component-status.operational {
    color: var(--success-color);
}

.status-history-link {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-weight: 500;
}

.status-history-link:hover {
    text-decoration: underline;
}

/* Feedback & Suggestions Styles */
.feedback-container {
    display: grid;
    grid-template-columns: 300px 1fr;
    gap: var(--spacing-lg);
}

.feedback-options {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.feedback-option {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    padding: var(--spacing-lg);
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    cursor: pointer;
    transition: all 0.3s ease;
    border: 2px solid transparent;
}

.feedback-option:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 15px rgba(0, 0, 0, 0.1);
}

.feedback-option.active {
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(26, 115, 232, 0.1);
}

.feedback-icon {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background-color: rgba(26, 115, 232, 0.1);
    color: var(--primary-color);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.8rem;
    margin-bottom: var(--spacing-md);
}

.feedback-option h3 {
    font-size: var(--font-lg);
    margin-bottom: var(--spacing-xs);
}

.feedback-option p {
    color: var(--text-medium);
    font-size: var(--font-sm);
}

.feedback-forms {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-lg);
}

.feedback-form {
    display: none;
}

.feedback-form.active {
    display: block;
}

.feedback-form h3 {
    font-size: var(--font-xl);
    margin-bottom: var(--spacing-lg);
    padding-bottom: var(--spacing-sm);
    border-bottom: 1px solid var(--neutral-color);
    color: var(--primary-color);
}

.rating-section {
    margin-bottom: var(--spacing-lg);
}

.rating-section h4 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-md);
}

.star-rating {
    display: flex;
    flex-direction: row-reverse;
    justify-content: flex-end;
    gap: var(--spacing-xs);
}

.star-rating input {
    display: none;
}

.star-rating label {
    font-size: 1.5rem;
    color: var(--neutral-color);
    cursor: pointer;
    transition: color 0.3s ease;
}

.star-rating input:checked ~ label {
    color: var(--warning-color);
}

.star-rating label:hover,
.star-rating label:hover ~ label {
    color: var(--warning-color);
}

.rating-categories {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: var(--spacing-lg);
    margin-bottom: var(--spacing-lg);
}

.rating-category h4 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-sm);
}

/* Community Support Styles */
.community-container {
    display: grid;
    grid-template-columns: 300px 1fr;
    gap: var(--spacing-lg);
}

.community-sidebar {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-lg);
}

.community-search {
    display: flex;
    margin-bottom: var(--spacing-lg);
}

.community-search-input {
    flex: 1;
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--neutral-color);
    border-right: none;
    border-radius: var(--border-radius-sm) 0 0 var(--border-radius-sm);
    font-family: 'Inter', sans-serif;
    font-size: var(--font-sm);
}

.community-search-input:focus {
    outline: none;
    border-color: var(--primary-color);
}

.community-search-button {
    padding: 0 var(--spacing-md);
    background-color: var(--primary-color);
    color: var(--text-white);
    border: none;
    border-radius: 0 var(--border-radius-sm) var(--border-radius-sm) 0;
    cursor: pointer;
    transition: background-color 0.3s ease;
}

.community-search-button:hover {
    background-color: #1565C0;
}

.community-categories h3 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-md);
}

.community-category-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
    margin-bottom: var(--spacing-lg);
}

.community-category-list li {
    border-radius: var(--border-radius-sm);
    overflow: hidden;
}

.community-category-list li a {
    display: block;
    padding: var(--spacing-sm) var(--spacing-md);
    color: var(--text-medium);
    transition: all 0.3s ease;
}

.community-category-list li a:hover {
    background-color: rgba(26, 115, 232, 0.05);
    color: var(--primary-color);
}

.community-category-list li.active a {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.community-stats {
    display: flex;
    justify-content: space-between;
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--neutral-color);
}

.stat-item {
    text-align: center;
}

.stat-value {
    font-size: var(--font-lg);
    font-weight: 600;
    color: var(--primary-color);
}

.stat-label {
    font-size: var(--font-xs);
    color: var(--text-medium);
}

.community-content {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-lg);
}

.forum-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-lg);
    padding-bottom: var(--spacing-md);
    border-bottom: 1px solid var(--neutral-color);
}

.forum-header h3 {
    font-size: var(--font-xl);
    margin-bottom: 0;
    color: var(--primary-color);
}

.forum-actions {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.forum-sort {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.form-control-sm {
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: var(--font-xs);
}

.forum-topics {
    margin-bottom: var(--spacing-lg);
}

.topic-item {
    display: flex;
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--neutral-color);
}

.topic-item:last-child {
    border-bottom: none;
}

.topic-icon {
    margin-right: var(--spacing-md);
    font-size: var(--font-lg);
    color: var(--text-light);
    width: 24px;
    text-align: center;
}

.topic-icon .pinned {
    color: var(--warning-color);
}

.topic-icon .hot {
    color: var(--danger-color);
}

.topic-content {
    flex: 1;
}

.topic-content h4 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-xs);
}

.topic-content h4 a {
    color: var(--text-dark);
    transition: color 0.3s ease;
}

.topic-content h4 a:hover {
    color: var(--primary-color);
}

.topic-content p {
    margin-bottom: var(--spacing-xs);
    color: var(--text-medium);
    font-size: var(--font-sm);
}

.topic-meta {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    font-size: var(--font-xs);
    color: var(--text-light);
}

.topic-tag {
    padding: 2px 6px;
    border-radius: 10px;
    font-weight: 600;
}

.topic-tag.pinned {
    background-color: rgba(255, 193, 7, 0.1);
    color: var(--warning-color);
}

.topic-tag.hot {
    background-color: rgba(244, 67, 54, 0.1);
    color: var(--danger-color);
}

.topic-stats {
    display: flex;
    gap: var(--spacing-md);
    margin-left: var(--spacing-md);
}

.topic-stats .stat {
    text-align: center;
    min-width: 50px;
}

.topic-stats .stat-value {
    font-size: var(--font-md);
}

.topic-stats .stat-label {
    font-size: var(--font-xs);
}

.community-pagination {
    display: flex;
    justify-content: center;
    gap: var(--spacing-xs);
    margin-top: var(--spacing-lg);
    margin-bottom: var(--spacing-xl);
}

.community-faqs {
    border-top: 1px solid var(--neutral-color);
    padding-top: var(--spacing-lg);
}

.community-faqs h3 {
    font-size: var(--font-xl);
    margin-bottom: var(--spacing-lg);
    color: var(--primary-color);
}

.faq-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.faq-item {
    border: 1px solid var(--neutral-color);
    border-radius: var(--border-radius-md);
    overflow: hidden;
}

.faq-question {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--spacing-md);
    background-color: rgba(26, 115, 232, 0.02);
    cursor: pointer;
    transition: background-color 0.3s ease;
}

.faq-question:hover {
    background-color: rgba(26, 115, 232, 0.05);
}

.faq-question h4 {
    font-size: var(--font-md);
    margin-bottom: 0;
}

.faq-question i {
    color: var(--text-medium);
    transition: transform 0.3s ease;
}

.faq-item.active .faq-question i {
    transform: rotate(180deg);
}

.faq-answer {
    padding: var(--spacing-md);
    border-top: 1px solid var(--neutral-color);
    display: none;
}

.faq-item.active .faq-answer {
    display: block;
}

.faq-answer p {
    margin-bottom: var(--spacing-md);
    line-height: 1.6;
}

.answer-meta {
    display: flex;
    justify-content: space-between;
    font-size: var(--font-xs);
    color: var(--text-light);
}

.answer-votes {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.answer-votes i {
    color: var(--success-color);
}

/* Responsive Adjustments */
@media (max-width: 1200px) {
    .ticket-container,
    .knowledge-base-container,
    .feedback-container,
    .community-container {
        grid-template-columns: 1fr;
        gap: var(--spacing-lg);
    }
    
    .chat-sidebar {
        width: 250px;
    }
}

@media (max-width: 992px) {
    .container {
        flex-direction: column;
    }
    
    .sidebar {
        width: 100%;
        height: auto;
        margin-right: 0;
        margin-bottom: var(--spacing-lg);
        position: static;
    }
    
    .sidebar-nav ul {
        flex-direction: row;
        flex-wrap: wrap;
    }
    
    .sidebar-nav li {
        flex: 1 1 auto;
    }
    
    .sidebar-nav li a {
        justify-content: center;
    }
    
    .sidebar-nav span {
        display: none;
    }
    
    .live-chat-container {
        flex-direction: column;
        height: auto;
    }
    
    .chat-sidebar {
        width: 100%;
        border-right: none;
        border-bottom: 1px solid #E0E0E0;
    }
    
    .chat-main {
        height: 500px;
    }
    
    .category-grid,
    .guides-container,
    .tools-container,
    .contact-grid {
        grid-template-columns: repeat(auto-fill, minmax(250px, 1fr));
    }
}

@media (max-width: 768px) {
    .header {
        padding: var(--spacing-md);
    }
    
    .profile-name {
        display: none;
    }
    
    .support-tabs {
        overflow-x: auto;
        white-space: nowrap;
        padding-bottom: var(--spacing-sm);
    }
    
    .tab-button {
        flex: 0 0 auto;
    }
    
    .tab-content {
        padding: var(--spacing-md);
    }
    
    .footer-content {
        flex-direction: column;
        align-items: center;
        text-align: center;
    }
    
    .agent-info p {
        display: none;
    }
    
    .rating-categories {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 576px) {
    .category-grid,
    .guides-container,
    .tools-container,
    .contact-grid {
        grid-template-columns: 1fr;
    }
    
    .form-actions {
        flex-direction: column;
    }
    
    .forum-header {
        flex-direction: column;
        align-items: flex-start;
        gap: var(--spacing-md);
    }
    
    .forum-actions {
        width: 100%;
        flex-direction: column;
        align-items: flex-start;
        gap: var(--spacing-sm);
    }
    
    .forum-sort {
        width: 100%;
    }
    
    .topic-item {
        flex-direction: column;
        gap: var(--spacing-sm);
    }
    
    .topic-stats {
        margin-left: 0;
        margin-top: var(--spacing-sm);
    }
} 

.tab-button:hover {
    background-color: var(--neutral-color);
    color: var(--primary-color);
}

.tab-button.active {
    background-color: var(--primary-color);
    color: var(--text-white);
}

/* Tab Content */
.tab-content-container {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    overflow: hidden;
}

.tab-content {
    display: none;
    padding: var(--spacing-lg);
}

.tab-content.active {
    display: block;
}

.content-header {
    margin-bottom: var(--spacing-lg);
    padding-bottom: var(--spacing-md);
    border-bottom: 1px solid var(--neutral-color);
}

.content-header h2 {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    color: var(--primary-color);
    margin-bottom: var(--spacing-xs);
}

.content-header p {
    color: var(--text-medium);
}

/* Live Chat Support Styles */
.live-chat-container {
    display: flex;
    height: 600px;
    border: 1px solid var(--neutral-color);
    border-radius: var(--border-radius-md);
    overflow: hidden;
}

.chat-sidebar {
    width: 300px;
    background-color: var(--neutral-color);
    border-right: 1px solid #E0E0E0;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
}

.chat-options {
    padding: var(--spacing-md);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.chat-option-button {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    background: none;
    border: none;
    border-radius: var(--border-radius-md);
    color: var(--text-medium);
    font-weight: 500;
    text-align: left;
    cursor: pointer;
    transition: all 0.3s ease;
}

.chat-option-button:hover {
    background-color: rgba(0, 0, 0, 0.05);
}

.chat-option-button.active {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.badge {
    background-color: var(--primary-color);
    color: var(--text-white);
    font-size: var(--font-xs);
    padding: 2px 6px;
    border-radius: 10px;
    margin-left: auto;
}

.support-agents {
    padding: var(--spacing-md);
    border-top: 1px solid #E0E0E0;
    border-bottom: 1px solid #E0E0E0;
}

.support-agents h3 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-md);
}

.agent-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.agent-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm);
    border-radius: var(--border-radius-md);
    background-color: rgba(255, 255, 255, 0.7);
    cursor: pointer;
    transition: all 0.3s ease;
}

.agent-item:hover {
    background-color: rgba(255, 255, 255, 1);
}

.agent-icon {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background-color: var(--primary-color);
    color: var(--text-white);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: var(--font-lg);
}

.agent-info {
    flex: 1;
}

.agent-info h4 {
    font-size: var(--font-sm);
    margin-bottom: 0;
}

.agent-info p {
    font-size: var(--font-xs);
    color: var(--text-medium);
    margin: 0;
}

.agent-status {
    width: 12px;
    height: 12px;
    border-radius: 50%;
    position: relative;
}

.agent-status.available {
    background-color: var(--success-color);
}

.agent-status.busy {
    background-color: var(--warning-color);
    cursor: pointer;
}

.agent-status .tooltip {
    position: absolute;
    bottom: 20px;
    right: -10px;
    background-color: rgba(0, 0, 0, 0.7);
    color: var(--text-white);
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: var(--border-radius-sm);
    font-size: var(--font-xs);
    width: 150px;
    visibility: hidden;
    opacity: 0;
    transition: opacity 0.3s ease;
    pointer-events: none;
    white-space: nowrap;
}

.agent-status.busy:hover .tooltip {
    visibility: visible;
    opacity: 1;
}

.chat-availability {
    padding: var(--spacing-md);
}

.chat-availability h3 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-md);
}

.availability-info {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.availability-item {
    display: flex;
    align-items: flex-start;
    gap: var(--spacing-md);
}

.availability-item i {
    color: var(--primary-color);
    font-size: var(--font-lg);
    margin-top: var(--spacing-xs);
}

.availability-details h4 {
    font-size: var(--font-sm);
    margin-bottom: var(--spacing-xs);
}

.availability-details p {
    font-size: var(--font-xs);
    color: var(--text-medium);
    margin: 0;
    line-height: 1.5;
}

.wait-time {
    margin-top: var(--spacing-xs);
}

.wait-indicator {
    font-size: var(--font-xs);
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: 12px;
    display: inline-block;
}

.wait-indicator.low {
    background-color: rgba(76, 175, 80, 0.1);
    color: var(--success-color);
}

.wait-indicator.medium {
    background-color: rgba(255, 193, 7, 0.1);
    color: var(--warning-color);
}

.wait-indicator.high {
    background-color: rgba(244, 67, 54, 0.1);
    color: var(--danger-color);
}

/* Chat Main Area */
.chat-main {
    flex: 1;
    display: flex;
    flex-direction: column;
}

.chat-header {
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--neutral-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.chat-user {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.chat-user-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background-color: var(--primary-color);
    color: var(--text-white);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: var(--font-lg);
}

.chat-user-info h3 {
    font-size: var(--font-md);
    margin-bottom: 0;
}

.chat-user-info p {
    font-size: var(--font-xs);
    color: var(--success-color);
    margin: 0;
}

.chat-actions {
    display: flex;
    gap: var(--spacing-sm);
}

.action-button {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    background-color: var(--neutral-color);
    color: var(--text-medium);
    cursor: pointer;
    transition: all 0.3s ease;
}

.action-button:hover {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.chat-messages {
    flex: 1;
    padding: var(--spacing-md);
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.message-timestamp {
    text-align: center;
    font-size: var(--font-xs);
    color: var(--text-light);
    margin: var(--spacing-md) 0;
}

.message {
    display: flex;
    gap: var(--spacing-md);
    max-width: 80%;
}

.message.user {
    align-self: flex-end;
    flex-direction: row-reverse;
}

.message.system {
    align-self: center;
    max-width: 90%;
}

.message.system .message-content {
    background-color: rgba(76, 175, 80, 0.1);
    border: 1px solid rgba(76, 175, 80, 0.2);
    border-radius: var(--border-radius-md);
}

.message-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background-color: var(--primary-color);
    color: var(--text-white);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: var(--font-lg);
    flex-shrink: 0;
}

.message-content {
    background-color: var(--neutral-color);
    padding: var(--spacing-md);
    border-radius: var(--border-radius-md);
}

.message.user .message-content {
    background-color: rgba(26, 115, 232, 0.1);
}

.message-sender {
    font-size: var(--font-xs);
    font-weight: 600;
    color: var(--primary-color);
    margin-bottom: var(--spacing-xs);
}

.message-content p {
    margin: 0;
    font-size: var(--font-sm);
}

.message-time {
    font-size: var(--font-xs);
    color: var(--text-light);
    margin-top: auto;
    align-self: flex-end;
}

.message.typing .message-content {
    padding: var(--spacing-sm) var(--spacing-md);
}

.typing-indicator {
    display: flex;
    gap: 4px;
}

.typing-indicator span {
    width: 8px;
    height: 8px;
    background-color: var(--text-light);
    border-radius: 50%;
    animation: typing 1s infinite ease-in-out;
}

.typing-indicator span:nth-child(1) {
    animation-delay: 0s;
}

.typing-indicator span:nth-child(2) {
    animation-delay: 0.2s;
}

.typing-indicator span:nth-child(3) {
    animation-delay: 0.4s;
}

@keyframes typing {
    0% {
        transform: translateY(0);
    }
    50% {
        transform: translateY(-5px);
    }
    100% {
        transform: translateY(0);
    }
}

.chat-input {
    padding: var(--spacing-md);
    border-top: 1px solid var(--neutral-color);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.input-attachments {
    display: flex;
    gap: var(--spacing-sm);
}

.attachment-button {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    background-color: var(--neutral-color);
    color: var(--text-medium);
    cursor: pointer;
    transition: all 0.3s ease;
}

.attachment-button:hover {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.message-input {
    flex: 1;
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--neutral-color);
    border-radius: 20px;
    font-family: 'Inter', sans-serif;
    font-size: var(--font-sm);
    transition: border-color 0.3s ease;
}

.message-input:focus {
    outline: none;
    border-color: var(--primary-color);
}

.send-button {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    background-color: var(--primary-color);
    color: var(--text-white);
    cursor: pointer;
    transition: all 0.3s ease;
}

.send-button:hover {
    background-color: #1565C0;
}

/* Help Center/FAQs Styles */
.search-section {
    margin-bottom: var(--spacing-xl);
}

.search-container {
    position: relative;
    margin-bottom: var(--spacing-md);
}

.search-icon {
    position: absolute;
    left: var(--spacing-md);
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-medium);
}

.search-input {
    width: 100%;
    padding: var(--spacing-md) var(--spacing-md) var(--spacing-md) calc(var(--spacing-md) * 3);
    border: 1px solid var(--neutral-color);
    border-radius: var(--border-radius-md);
    font-family: 'Inter', sans-serif;
    font-size: var(--font-md);
    transition: border-color 0.3s ease, box-shadow 0.3s ease;
}

.search-input:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(26, 115, 232, 0.1);
}

.search-button {
    position: absolute;
    right: var(--spacing-sm);
    top: 50%;
    transform: translateY(-50%);
    padding: var(--spacing-xs) var(--spacing-md);
    background-color: var(--primary-color);
    color: var(--text-white);
    border: none;
    border-radius: var(--border-radius-sm);
    font-weight: 500;
    cursor: pointer;
    transition: background-color 0.3s ease;
}

.search-button:hover {
    background-color: #1565C0;
}

.popular-searches {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    flex-wrap: wrap;
}

.popular-searches h3 {
    font-size: var(--font-sm);
    margin-bottom: 0;
    color: var(--text-medium);
    white-space: nowrap;
}

.popular-tags {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
}

.tag {
    padding: var(--spacing-xs) var(--spacing-sm);
    background-color: rgba(26, 115, 232, 0.1);
    color: var(--primary-color);
    border-radius: 20px;
    font-size: var(--font-xs);
    transition: all 0.3s ease;
}

.tag:hover {
    background-color: var(--primary-color);
    color: var(--text-white);
}

/* FAQ Categories */
.faq-categories {
    margin-bottom: var(--spacing-xl);
}

.category-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: var(--spacing-lg);
}

.category-card {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-lg);
    position: relative;
    transition: transform 0.3s ease, box-shadow 0.3s ease;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.category-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 15px rgba(0, 0, 0, 0.1);
}

.category-icon {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    background-color: rgba(26, 115, 232, 0.1);
    color: var(--primary-color);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    margin-bottom: var(--spacing-md);
}

.category-card h3 {
    font-size: var(--font-lg);
    margin-bottom: var(--spacing-sm);
}

.category-card p {
    color: var(--text-medium);
    margin-bottom: var(--spacing-md);
    font-size: var(--font-sm);
    flex-grow: 1;
}

.category-link {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    margin-bottom: var(--spacing-sm);
    font-weight: 500;
}

.category-link:hover {
    text-decoration: underline;
}

.article-count {
    font-size: var(--font-xs);
    color: var(--text-light);
    position: absolute;
    bottom: var(--spacing-md);
    right: var(--spacing-md);
}

/* Interactive Guides */
.interactive-guides {
    margin-bottom: var(--spacing-xl);
}

.interactive-guides h3 {
    font-size: var(--font-xl);
    margin-bottom: var(--spacing-lg);
}

.guides-container {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: var(--spacing-lg);
}

.guide-card {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    overflow: hidden;
    transition: transform 0.3s ease, box-shadow 0.3s ease;
}

.guide-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 15px rgba(0, 0, 0, 0.1);
}

.guide-thumbnail {
    position: relative;
    height: 180px;
    overflow: hidden;
}

.guide-image {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.guide-thumbnail i {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    font-size: 3rem;
    color: var(--text-white);
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.5);
    opacity: 0.8;
    transition: opacity 0.3s ease, transform 0.3s ease;
}

.guide-card:hover .guide-thumbnail i {
    opacity: 1;
    transform: translate(-50%, -50%) scale(1.1);
}

.guide-content {
    padding: var(--spacing-md);
}

.guide-content h4 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-xs);
}

.guide-content p {
    color: var(--text-medium);
    font-size: var(--font-sm);
    margin-bottom: var(--spacing-sm);
}

.guide-duration {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-size: var(--font-xs);
    color: var(--text-light);
}

/* Self-Help Tools */
.self-help-tools {
    margin-bottom: var(--spacing-xl);
}

.self-help-tools h3 {
    font-size: var(--font-xl);
    margin-bottom: var(--spacing-lg);
}

.tools-container {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: var(--spacing-lg);
}

.tool-card {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-lg);
    display: flex;
    gap: var(--spacing-lg);
    transition: transform 0.3s ease, box-shadow 0.3s ease;
}

.tool-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 15px rgba(0, 0, 0, 0.1);
}

.tool-icon {
    font-size: 2rem;
    color: var(--primary-color);
    width: 60px;
    display: flex;
    align-items: flex-start;
    justify-content: center;
}

.tool-content {
    flex: 1;
}

.tool-content h4 {
    font-size: var(--font-lg);
    margin-bottom: var(--spacing-xs);
}

.tool-content p {
    color: var(--text-medium);
    margin-bottom: var(--spacing-md);
}

/* Support Ticket Styles */
.ticket-container {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-xl);
}

.ticket-form-container {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    padding: var(--spacing-lg);
}

.form-section {
    margin-bottom: var(--spacing-xl);
}

.form-section h3 {
    font-size: var(--font-lg);
    margin-bottom: var(--spacing-md);
    padding-bottom: var(--spacing-xs);
    border-bottom: 1px solid var(--neutral-color);
}

.form-group {
    margin-bottom: var(--spacing-md);
}

.form-group label {
    display: block;
    margin-bottom: var(--spacing-xs);
    font-weight: 500;
}

.form-control {
    width: 100%;
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--neutral-color);
    border-radius: var(--border-radius-sm);
    font-family: 'Inter', sans-serif;
    font-size: var(--font-sm);
    transition: border-color 0.3s ease, box-shadow 0.3s ease;
}

.form-control:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(26, 115, 232, 0.1);
}

textarea.form-control {
    resize: vertical;
    min-height: 100px;
}

.file-upload {
    margin-bottom: var(--spacing-md);
}

.file-input {
    display: none;
}

.file-upload-box {
    border: 2px dashed var(--neutral-color);
    border-radius: var(--border-radius-md);
    padding: var(--spacing-xl);
    text-align: center;
    cursor: pointer;
    transition: border-color 0.3s ease, background-color 0.3s ease;
}

.file-upload-box:hover {
    border-color: var(--primary-color);
    background-color: rgba(26, 115, 232, 0.02);
}

.file-upload-box i {
    font-size: 2rem;
    color: var(--primary-color);
    margin-bottom: var(--spacing-sm);
}

.file-upload-box p {
    margin-bottom: var(--spacing-xs);
    color: var(--text-medium);
}

.file-details {
    font-size: var(--font-xs);
    color: var(--text-light);
}

.attached-files {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
}

.checkbox-group {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
}

.checkbox-label {
    display: flex;
    align-items: center;
    cursor: pointer;
}

.checkbox-text {
    margin-left: var(--spacing-xs);
    font-size: var(--font-sm);
}

.form-actions {
    display: flex;
    gap: var(--spacing-md);
}

/* Ticket Management */
.ticket-management {
    display: flex;
    flex-direction: column;
}

.ticket-management-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-md);
}

.ticket-management-header h3 {
    font-size: var(--font-lg);
    margin-bottom: 0;
}

.ticket-filters {
    display: flex;
    gap: var(--spacing-xs);
}

.filter-button {
    padding: var(--spacing-xs) var(--spacing-sm);
    border: none;
    background: none;
    font-size: var(--font-xs);
    font-weight: 500;
    color: var(--text-medium);
    cursor: pointer;
    border-radius: var(--border-radius-sm);
    transition: all 0.3s ease;
}

.filter-button:hover {
    background-color: var(--neutral-color);
    color: var(--primary-color);
}

.filter-button.active {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.ticket-list {
    background-color: var(--text-white);
    border-radius: var(--border-radius-md);
    box-shadow: var(--card-shadow);
    overflow: hidden;
    margin-bottom: var(--spacing-md);
}

.ticket-item {
    display: flex;
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--neutral-color);
    align-items: center;
}

.ticket-item:last-child {
    border-bottom: none;
}

.ticket-status {
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: var(--font-xs);
    font-weight: 600;
    border-radius: var(--border-radius-sm);
    margin-right: var(--spacing-md);
    text-align: center;
    min-width: 80px;
}

.ticket-status.open {
    background-color: rgba(33, 150, 243, 0.1);
    color: var(--info-color);
}

.ticket-status.in-progress {
    background-color: rgba(255, 193, 7, 0.1);
    color: var(--warning-color);
}

.ticket-status.closed {
    background-color: rgba(76, 175, 80, 0.1);
    color: var(--success-color);
}

.ticket-details {
    flex: 1;
}

.ticket-details h4 {
    font-size: var(--font-md);
    margin-bottom: var(--spacing-xs);
}

.ticket-details p {
    font-size: var(--font-xs);
    color: var(--text-light);
    margin: 0;
}

.ticket-actions {
    margin-left: var(--spacing-md);
}

.pagination {
    display: flex;
    justify-content: center;
    gap: var(--spacing-xs);
    margin-top: var(--spacing-md);
}